Frequently asked questions

How long does it take to receive my order?


I typically bake a twice a week. On average, your order will be ready on a Wednesday or Saturday. Shipping usually takes place on Wednesdays and should get to you within 3 days (depending on your location).Your order will typically be ready a week after you place it. For custom orders, due dates will be agreed upon. If you need your order on a certain date, we can discuss.




How do I submit custom orders?


Use the custom order tab on the home page to order custom decorated cookies or cakes. Once we agree on your order, an invoice will be sent to your email.




What ingredients do you use in your baked goods?


All ingredients are listed under each item. Please reach out via email at bakedbyjamese@gmail.com or use the ask a question section under the contact tab to ask any further questions you may have on ingredients.




Do you have gluten free, vegan, or sugar free options?


We are working to add gluten free and vegan friendly options to the menu. Please subscribe to the email list to keep up with all new items!




What is the return policy?


We hope that everything that leaves our kitchen meets your expectations but sometimes this may not happen. If an item does not meet your expectation, please reach out to us ASAP. We will discuss and agree upon a solution to make your order right.




What is an online bakery?


An online bakery means that our customers interact with us primarily online. We do not have a brick-and-mortar location. We do bake out of a commercial kitchen and either ship, deliver, or have local pick-up spots for all orders




Do you offer wholesale options?


Yes! Please reach out to us via email at bakedbyjamese@gmail.com or use the Contact tab to send us your wholesale questions.